退款政策
Return, Refund & Cancellation Policy
Kerio – DIY Beads & Jewelry Supplies
Last Updated: October 13, 2026
Thank you for shopping with Kerio. Please read our return, refund, and cancellation policy carefully before making a purchase.
1. All Sales & Change-of-Mind Returns
Due to the nature of our DIY beads, mixed bead collections, jewelry-making supplies, and livestream-selected products, we generally do not accept returns or exchanges for change of mind, including personal preference, color preference, or accidental purchases.
Please carefully review product descriptions, photos, quantities, and pricing before completing your payment.
This restriction does not apply to defective, damaged, incorrect, or materially misdescribed products, or where returns are required by applicable law.
2. TikTok Live Shopping & Basket Reservations
Kerio offers a livestream shopping experience where customers select products during TikTok LIVE sessions.
Selected items may be individually picked, sorted, packed, and reserved in a customer’s shopping basket.
By paying a deposit or balance, customers acknowledge that they have reviewed the applicable order details and agree to our published policies, subject to their mandatory legal rights.
Deposits are applied toward the total purchase price and are not an additional fee.
3. Deposits & Order Cancellations
Customers may request cancellation within 12 hours of the deposit payment.
If the order has not been shipped and no customer-approved customization or other non-recoverable work has begun, payments made will be refunded in full.
Cancellation requests received after 12 hours will be reviewed individually based on the order’s preparation status and applicable law.
Once items have been individually selected, sorted, or prepared, Kerio may decline a discretionary change-of-mind cancellation where legally permitted.
We do not automatically cancel or refund an order solely because the customer changes their mind.
If Kerio cannot fulfill an order, we will refund payments for the unavailable products or offer another solution agreed upon by the customer.
4. Balance Payments & Shipping
Customers are responsible for reviewing their order total before making a final balance payment.
Once the balance has been paid and order fulfillment has begun, change-of-mind cancellations are generally not accepted.
Any cancellation request made before shipment will be considered based on the order status and applicable consumer protection laws.
Orders held at the customer’s request will remain pending shipment until the customer confirms shipping arrangements.
5. Damaged, Defective, Missing or Incorrect Products
All orders are checked and packed with care.
If an item arrives damaged, defective, missing, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photos of the affected products and packaging.
Kerio will review the evidence and provide an appropriate solution, which may include replacement, reshipment, partial refund, or full refund, depending on the circumstances.
The suggested 48-hour reporting period does not limit any mandatory consumer rights or legal remedies.
6. Custom, Personalized & Opened Products
The following products are generally not eligible for discretionary change-of-mind returns:
- Custom-made or personalized products
- Opened or partially used mixed bead packs
- Products that have been altered, assembled, or used
- Clearly identified clearance or final-sale products
This exclusion does not apply to defective or incorrectly supplied goods or where applicable law requires a remedy.
7. Return Shipping Costs
For any discretionary return approved by Kerio, the customer is responsible for return shipping costs unless otherwise agreed.
For returns required due to our error, defective products, or applicable consumer protection laws, Kerio will provide the legally required remedy and cover reasonable return costs where required.
Customers must contact us before sending a return so that we can provide the correct return instructions and address.
8. International Shipping & Delivery
International shipping times are estimates and may vary due to customs, carrier operations, and other circumstances.
Customers are responsible for providing accurate shipping information and cooperating with customs or delivery requirements.
If a package is delayed, lost, or returned, Kerio will investigate the issue with the shipping carrier and provide a remedy where required by applicable law.
Shipping charges are generally non-refundable for discretionary change-of-mind cancellations after shipment, unless otherwise required by law.
9. Refund Processing
Once a refund is approved, Kerio will normally initiate the refund to the original payment method within 5 business days.
The time required for funds to appear in the customer’s account depends on the bank or payment provider.
10. Contact Information
For order questions, cancellation requests, or after-sales assistance, please contact:
Email: jacksonshang0825@gmail.com
WhatsApp: +86 15010688695
Website: https://keriomax.com
We aim to respond within 1–2 business days.
11. Consumer Rights
Nothing in this policy excludes or limits mandatory consumer rights, applicable legal remedies, or PayPal buyer protections.
Where mandatory consumer protection laws conflict with this policy, the applicable laws will prevail.
Thank you for choosing Kerio!